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Coronavirus (COVID-19) Updates

Last updated: Friday 8 October 2021

'We know a few people have been wondering why Gurri Wanyarra is yet to re-open. The City of Greater Bendigo has prepared this some FAQs to provide more information to our members and community. We continue to work with the City to identify when the best, most cost-effective time is to re-open.' 
 

 

Statement from the City of Greater Bendigo
COVID-19 Roadmap Restrictions - Indoor aquatic and fitness facilities


FAQ
 
COVID-19 Roadmap Restrictions - Indoor aquatic and fitness facilities
 
Why aren’t Gurri Wanyarra Wellbeing Centre and Peter Krenz Centre open?
The current capacity restrictions for these facilities are the most restrictive of the entire COVID-19 pandemic and currently only allow for 30 patrons overall in the facility – 10 in the gym area and 20 in the pool area, including any parents/spectators. These numbers do not include staff.
 
Under the State Government roadmap for re-opening, if these facilities were to re-open now for so few people it would cost the City of Greater Bendigo an average of $42,000 per week. Staffing costs, which account for 65 per cent of total expenses, are also no longer supported by JobKeeper which last year helped significantly to cover these costs.
 
Therefore, it is not viable or fair to the broader community to open these facilities at this time and all memberships remain on hold while the facilities are closed.
 
When will these facilities reopen?
There is no set date for reopening. It will depend on how quickly Victoria reaches its vaccination targets and when these facilities can accommodate enough patrons to make opening viable. We continue to actively work with the contract operators to identify the best, most cost-effective time to re-open all services.
 
Can’t these facilities adapt their programs and services?
Due to the limited number of people per space, 30 patrons overall – 10 in the gym area and 20 in the pool area, it is not financially viable to adapt the services.
 
Most of the programs would exceed the current restriction levels and cannot be held at the same time. For example,
  • Parents watching swimming lessons are included in the 20-patron cap
  • If there is a swimming lesson, this limits access to other aquatic services, as there is a cap of 20 patrons (including parents/spectators) across the whole pool area
  • Current restrictions would mean gym access would only be open to one area at a time, so either gym or group fitness, but they could not both be accessed at the same time
What about outside group fitness classes?
Weather permitting, this is allowable in small numbers as there is also a limit of 10 patrons outdoors, plus a staff member. For patrons that want to access this service at either Gurri Wanyarra or Peter Krenz, they can pay as they go.
 
But why are private swim schools and other gyms open?
These facilities are smaller and can reduce services more easily. Multifunctional centres like Gurri Wanyarra and Peter Krenz have high fixed costs and require high patronage levels to cover these costs. They also need to maintain additional safety and compliance requirements, which are the same even if patronage is lower.
 
Haven’t Gurri Wanyarra and Peter Krenz facilities saved money during lockdowns?
Last year’s lockdowns were longer and less frequent, which meant electricity, gas and water savings could be achieved by turning down pool heating, water circulation and air handling units. With the time required to turn down operations and lead time to restart, the shorter lockdown periods experienced this year do not allow for similar savings.
 
There is also no JobKeeper this time around. Last year, JobKeeper provided a significant safety net to aquatic and leisure centres and subsidised a significant portion of staffing costs, supporting both those staff who worked during the lockdown periods and those who were stood down. This year, these costs have been covered by the contractors that run the facilities on the City’s behalf, which has impacted their ability to assist in covering costs to re-open to small numbers of patrons.
 

Update - 21/08/2021

Regional VIC to re-enter lockdown 

As per the State Government directive, Regional VIC will enter lockdown in line with Metro Melbourne until the 2nd September. This means we are now closed. 

Read more here VIC Government Update 

This period is subject to change in line with revisions from the state government.  

Due to this temporary closure, please read below what this will mean for you, our members and guests.  

By staying at home and limiting contact with other people, we can each help to protect the elderly, the at-risk, and healthcare workers and slow the spread of coronavirus (COVID-19).   

Your Membership    

  • Your membership will be placed on a free suspension for the closure period. 
  • All future bookings you have made (for the closure period) will be cancelled.  
  • We will contact you once the advised temporary closure period concludes, or as directed by the Government.   
  • We will be giving you FREE access to the Home Fitness Network during the closure period, check your email for access. 

We understand that these lockdowns effect everyone differently, we want to let you know that we are thinking of you during this time and if you need our support we are here. 

We’ll continue to keep you informed, as any updates are made by the state government. Please check our Facebook page and your email inbox to for the latest advice. 

Once again, we thank you for your cooperation and support during this period. We cannot wait to reopen our doors and to continue with our commitment to keeping you physically and mentally fit and healthy. 

Let's continue to work hard, together as a community to stop the spread! We are counting down the days until we can once again see you return and enjoy our facilities. 

Update - 09/08/2021

We are back!

As per the State Government directive, Regional VIC will come out of lockdown from midnight tonight, Monday 9 August.  

This means we can re-open our doors from tomorrow morning! 

Restrictions will remain in place including the wearing of masks both indoors and outside and check-in via the Service Victoria QR Code app when visiting us. 

This is subject to change in line with revisions from the state government. 

Your Memberships and Passes 

Your membership will be reinstated from Tuesday 10th August. 

Casual visits can be purchased upon entry. 

Any questions please contact our team for assistance.  

Here is what you need to know: 

  • Group Fitness classes will recommence from Tuesday 10th August and following the 4sqm rules.  
  • Health Club will reopen Tuesday 10th August with area capacity limits in place. 
  • Pool access will recommence Tuesday 10th August. 
  • GOswim lessons will recommence Tuesday 10th August, we ask that only one parent or guardian come along with each student to lessons.  
  • Services VIC QR check-in is mandatory  
  • Mask must be worn except when participating in exercise that causes you to be out of breath.   
  • All Memberships recommence Tuesday 10th August. 

To get in touch with our customer care team please complete and submit your details through our Contact Us page on our website. 

Thank you for your patience as we work to stop the spread of COVID-19 and keep our community safe. 

We cannot wait to reopen our doors and see you again! 

Read more here VIC Government Update 

Frequently Asked Questions Expand all

What are we doing to minimise health risks in-Centre?

The Centre will be vigilant in implementing infection control procedures including daily cleaning in accordance with normal protocols, the promotion of healthy hygiene habits and will make hand sanitiser available for staff and patrons to use while using the Centre.
 

What information and advice will help our members?

For now, the best advice is to follow some simple steps to help slow the spread of the virus and to reduce the risk of infection.
Follow the information and tips to help improve your safety and wellbeing, from Department of Health website
 

If I have or am undergoing a period of self-isolation, what happens to my membership?

If you are showing symptoms or have been recommended by a Health Professional to self isolate, you should be staying at home and minimising contact with others.  Please contact the Centre team to discuss managing your membership where you are uncertain of your options.
 

What happens to Swim School or Personal Training sessions I have booked?

If you have any Swim School lessons or Personal Training booked, please contact the Aquatics team or your Personal Trainer.

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